Our Policies.

 

Consultation

Your initial phone consultation is FREE! It will be 15 minutes, please remember to add your phone number on the booking site. During the call we will discuss the areas you'd like serviced, your vision and how we can help meet your needs.


Walk Through

At the end of your phone consultation we will schedule an in-person walk through, this can be virtual if necessary. To secure this appointment, clients will send a $25 non-refundable deposit. This deposit will be deducted from your final total.


Schedule Your Project

After your walk-through, we will create a plan specific to your needs and your vision. We will discuss any materials/supplies needed, shopping and estimated labor costs. Together we will schedule your project date(s).


Please Note

50% of the estimated total must be paid before your project can be started. Please remember labor costs are estimated and are subject to change based on project needs. An updated invoice will be discussed with and delivered to you at the completion of your project.


To Cancel

Please contact The Declutter Co. via email or text, 214-620-0883, 48-72 hours before your scheduled appointment.

 

To Reschedule

Once your project is customized and booked, cancellations are not accepted. If you cannot keep your booking date, you must notify us 72 hours before we are scheduled to arrive. Failure to do so will result in a loss of your deposit.

The Declutter Co. has the right to waive any cancellation fees.